Updated from 1 July 2026.

Private Clients

Self-funded and private health insurance clients

Service	Notes	Duration	Fee	Rebate	Out-of-pocket
Initial Appointment	80 min direct + 10 min non-direct (assessment, formulation, treatment planning). Billed pro rata.	90 min total	$375.00	Check with insurer	Varies
Standard Session	50 min direct + 10 min non-direct (case notes, planning).	60 min total	$250.00	Check with insurer	Varies
EMDR Extended Processing	80 min direct + 10 min non-direct. For clients requiring extended EMDR processing time.	90 min total	$375.00	Check with insurer	Varies
Non-Direct Services	Support letters, resource development, stakeholder liaison (GPs, schools, parents), extended case notes, reports. Billed on actual time spent.	Reflects time spent	$250/hr pro rata	N/A	Full cost to client

If you hold private health insurance, keep your receipt and claim directly with your insurer. Rebates vary by fund and level of cover.

Medicare Clients

Requires a valid referral and Mental Health Treatment Plan (MHTP) from your GP

Service	Notes	Duration	Fee	Medicare Rebate	Out-of-pocket
Initial Appointment	80 min direct + 10 min non-direct. Billed pro rata.	90 min total	$375.00	$101.55	$273.45
Standard Session	50 min direct + 10 min non-direct.	60 min total	$250.00	$101.55	$148.45
EMDR Extended Processing	80 min direct + 10 min non-direct. For clients requiring extended EMDR processing time.	90 min total	$375.00	$101.55	$273.45
Non-Direct Services	Support letters, reports, stakeholder liaison, resource development. Not eligible for Medicare rebate.	Reflects time spent	$250/hr pro rata	N/A	Full cost to client

Important Medicare notes: A valid GP referral and Mental Health Treatment Plan (MHTP) are required. Rebates apply to item 80110 (effective 1 July 2026). You must attend for more than 50 minutes for these rebates to apply — if you attend for less than 20 minutes or miss the session entirely, a different (lower) rebate schedule applies. Non-direct time, support letters, and stakeholder liaison are not eligible for Medicare rebate. Non-attended appointments do not attract a rebate. If you reach the Medicare Safety Net threshold, you may receive a higher rebate — up to 80% of out-of-pocket expenses reimbursed.

NDIS Clients

Self-managed and plan-managed participants only — I am not NDIA registered

The NDIS Pricing Arrangements effective 1 July 2026 set the maximum psychology rate at $252.99/hr (national rate). Thompson Psychology's rate of $250/hr is below this cap and applies consistently across all session types. Psychology Progress Reports are billed at the NDIS price guide rate of $252.99/hr.

Service	Inclusions	Duration	Fee
Initial Appointment	80 min direct + 10 min non-direct (assessment, formulation, treatment planning, note writing).	90 min total	$375.00 ($250/hr pro rata)
Standard Subsequent Session	45 min direct + 15 min non-direct (therapy, case notes, planning).	60 min total	$250.00 ($250/hr pro rata)
EMDR Extended Processing	80 min direct + 10 min non-direct. For clients requiring extended EMDR processing time.	90 min total	$375.00 ($250/hr pro rata)
Psychology Progress Report	Review of progress, summary of assessment data and treatment, recommendations for ongoing support. Standardised assessment scoring costs (up to $25, via Pearson Clinical) are absorbed by Thompson Psychology and not billed to participants.	Est. 2 hours	$505.98 ($252.99/hr × 2). Additional time billed pro rata.
Non-Direct Services	Support letters, resource development, stakeholder liaison (schools, GPs, support coordinators). Billed on actual time spent.	Reflects time spent	$250/hr pro rata e.g. 30 min = $125.00

NDIS fund management: Participants are responsible for monitoring their NDIS funds. If a plan manager overspends your budget, the liability for outstanding invoices for services already received falls to you. It is your responsibility to engage in services you can afford within your current plan.

WorkCover Queensland

Approved claims only — all sessions must be pre-approved before booking

Fees are as per the current WorkCover Queensland Mental Health Services Table of Costs. All fees are GST exclusive. Pre-approved consultations: 6 sessions including initial. A Provider Management Plan (PMP) must be submitted if further treatment is required. WorkCover does not cover late cancellations or non-attended appointments. Cancellation fees are the client's personal responsibility.

Service	Description	Duration	Fee (GST excl.)
Initial Consultation	Assessment, diagnostic formulation, and treatment planning for work-related psychological issues. Conducted per Clinical Framework.	Up to 2 hours	As per current schedule
Subsequent Consultation	Ongoing treatment based on initial assessment and agreed treatment plan. 50 min direct + 10 min non-direct. Maximum one session per day.	60 min total	As per current schedule
Psychological Treatment Progress Report	Written report at insurer's request summarising treatment progress. Must be submitted within 10 business days.	Max 1.5 hours	As per current schedule
Comprehensive Report	Detailed report for diagnostic clarification or workplace functioning. At insurer's request only.	3–5 hours	As per current schedule
Communication & Case Conferencing	Verbal or written communication with stakeholders. Insurer must be involved. Each contact must exceed 3 minutes.	3–20 min	As per current schedule
Critical Incident Debriefing	Psychological support following a critical incident. First two sessions pre-approved; further sessions require insurer approval.	As required	As per current schedule

Current WorkCover Queensland fees: worksafe.qld.gov.au/service-providers/fees — Mental Health Services Table of Costs.

Payment & billing

Payment Terms

How to Pay

Payment is due on the day of service.

Credit card — processed via Halaxy. A processing fee of 1.9% + $1 currently applies (e.g. $5.75 on a $250 session).

Bank transfer — no processing fee. Payment must be made on the same day of service.

Your nominated payment method is collected during intake and applies to all appointments.

Late Payment Policy

Invoices unpaid after 14 days will incur a $20 late fee.

Repeated late payments may result in a requirement for upfront payment.

For Medicare clients: rebates may be delayed when paying by bank transfer. Halaxy allows same-day electronic rebate processing.

Credit card surcharging changes from 1 October 2026. From that date, Visa, Mastercard, and eftpos will prohibit merchants from passing on card processing fees to clients (enforced through merchant agreements). The current processing fee of 1.9% + $1 amounts to $5.75 on a $250 session and $8.13 on a $375 session — across a full caseload this is not sustainable to absorb. From 1 October 2026, all clients will be asked to pay by bank transfer. A separate notice with bank details will be sent ahead of that date.

Cancellation policy

48-Hour Notice Required

Please provide at least 48 business hours' notice to cancel or reschedule. Business days are Monday to Friday, excluding public holidays.

Example: a Tuesday 9:00am appointment must be cancelled before 9:00am on the Friday of the prior week.

48h

notice on business days required to avoid a cancellation fee

100%

full session fee charged for late cancellations and non-attendance ($250 standard · $375 initial/EMDR)

Medicare or private health rebate available for missed or late-cancelled sessions

Payment for any late cancellation or non-attendance is required before your next appointment can be booked. WorkCover does not cover cancellation fees — the client is personally liable. To avoid a fee, consider switching to Telehealth or reallocating the time to a support letter, resource, or stakeholder communication.

To cancel: reply 'No' to your SMS reminder, or log in to the Halaxy Client Portal and cancel yourself.